SECOND LINE SERVICE DESK ENGINEER Matrix IT

I have been a fan of Matrix for some time and have recently been onboarded as a client. Really pleased to report that the real client experience does not disappoint. To perform this job successfully, you must be competent in performing your daily tasks self-managed. Below are the prerequisites we require to be able to fulfil this role. Here is an overview of some roles in the tech industry that may help you to decide which route you want to go down. As well as IT Helpdesk jobs in Europe, you can find IT, Support, Technician, amongst many others.

Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions. The Helpdesk Support will also be involved in working on backups, new builds and rebuilds, quotes and purchasing. When you join this company you’ll be immersed in an exciting and fast-paced… Get Job Alerts Get new jobs matching this search straight to your inbox. Looking to join an ambitious and growing MSP which has been supporting UK businesses for over 10 years?

Qualifications and experience required

The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. The typical starting salary for technical support personnel ranges from £15,000 to £21,000. A technical support manager with 10 to 15 years of experience can potentially earn up to £47,000. Alternatively, a role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales or systems administration. Depending on what you sell, your reputation and customer retention may depend on the effectiveness of you help desk.

• There are opportunities for self-employment in handling repairs and upgrades for home consumers or small businesses, although this market is shrinking.
• The HQ is based in Edinburgh but this is a role that will require global travel – specifically on-board seismic survey ships.
• I have been a fan of Matrix for some time and have recently been onboarded as a client.
• Effectively manage engineers planning when booking warranty or service calls.
• With experience, you could become a manager or senior IT support technician.

As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. Our Client is one of the UK’s leading end-to-end technology solutions providers. Your role will be providing customers with support on all aspects of their IT infrastructure… As technical support, your typical hours will be 37 to 40 hours a week, but the days and times might vary if you work for a company that runs shifts to make sure the helpdesk is open for business 24/7. In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.

t Line Helpdesk Engineer

Providers to Matrix and wish we had done so years ago.Our last provider left a lot to be desired. This is probably the most varied sector of the IT industry with so many different specialisms available. Working within marketing will mostly focus around digital forms of marketing such as campaigns, PPC, SEO help desk engineer and adverts but some positions may be more creative including content writing and social media. A graphics based role involves creating and adapting logos, websites and other digital images. They are responsible for designing the computer programmes and operating systems that we use in everyday life.

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. £37,000A long-established industry-leader with a reputation spanning decades is looking to boost their team of Field Support Engineers. The HQ is based in Edinburgh but this is a role that will require global travel – specifically on-board seismic survey ships.

IT Technical Support Engineer job profile

Thanks to advances in technology enabling remote access, more and more of your work can be completed from your workstation. Diagnose desktop/laptop/network/server/storage/Virtual Server hardware and software issues by using our managed service software, agents and asking accurate, concise questions in a professional and timely manner. We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond.

The job of an IT support engineer is to install and maintain systems and hardware within a range of organisations from schools to start-ups. The role involves installing systems, diagnosing hardware and software faults and solving technical problems with customers, either over the phone or in person. DevOps engineers build, test and maintain the infrastructure and tools to create a faster development and release of software.